顧客サポートエンジニア、顧客のテストエンジニア、オンサイトシステムのテストエンジニアの典型的な任務は?

Is there any difference between customer support engineers,
customer’s test engineers & on-site system test engineers?

私は特に、それぞれの役割の典型的な任務、それらがどう違うのか、そしていずれかがユーザー受け入れテストを実行するかどうかを知りたいと思っています。

ベストアンサー

まあ、誰もがあなたが言った言葉に自分の意味を置くかもしれませんが、私のようにあなたが列挙したものは、製品の意識の範囲にあります:

  1. Customer support engineer is usually a kind of
    operational engineer who knows how to use the system. Hence they
    might perform support tasks: some maintenance or managing the
    users, or accessing the database directly to investigate what could
    cause the issue.
  2. Customer’s test engineer is an engineer that
    is hired on customer side. They have the expertise in test and they
    perform acceptance testing (not the same as User Acceptance
    Testing). They have to have more technical skills that support
    engineers have and they have to know the system better. But still
    not so good since they are outside the development process.For
    example, customer’s test engineers might test how well the system
    can be installed in customer’s infrastructure. Vendor’s test
    engineers cannot do that effectively due to access
    limitations.
  3. Onsite test engineers are the test engineers
    which are hired by the software vendor, but physically work in
    customer’s office. They are inside development process so that they
    have the deepest awareness of the product. They also have testing
    expertise but normally having such kind of engineers is more
    expensive than having own engineers.

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